1.Overview

We want every order from ApnaAdda to reach you correct and in good condition. If something goes wrong, this page explains when you can get a refund and how to ask for it. It should be read together with our Terms & Conditions.

2.When you can get a refund

You can ask for a refund in these cases:

You cancelled the order while it was still eligible for cancellation.
The shop or we cancelled the order, for example because an item was unavailable, the shop was closed, or we could not deliver to your area.
The order never arrived.
An item is missing or is not what you ordered.
An item arrived damaged, spilled or spoiled.
You were charged twice, or money was taken but the order was not placed.

3.When a refund may not be given

You change your mind after the shop has started preparing the order.
We could not deliver because the address was wrong or incomplete, or because you could not be reached.
You refused to accept a correct order.
The complaint is only about personal taste, and the item was as described and in good condition.
We find the request is false or part of misuse of the app.

Each case is looked at fairly. If we cannot give a full refund, we will tell you why and may offer a partial refund or another solution.

4.How to ask for a refund

Please contact us as soon as possible after the problem. For food, the sooner you tell us, the easier it is to check.

Open Support in your account and send a request, or email us at info@apna-adda.com.
Give your order number and explain what went wrong.
For damaged, spilled or wrong items, attach a clear photo if you can.

5.How we decide

We may check with the shop and the delivery partner before deciding. Depending on the problem, we may give a full refund, a partial refund for the affected items, or a replacement where the shop can provide one. We will tell you our decision.

6.How refunds are paid

Approved refunds go back to the payment method you used. How long they take to show up depends on your bank, card or UPI app.
If you paid in cash, we will contact you to arrange the refund and ask for the details we need.
Refunds cover the amount you actually paid. Discounts and coupons are not paid out in cash.

7.Failed payments and double charges

If money was taken from your account but your order was not placed, it is normally returned to you automatically by your bank or payment provider. If you do not see it back, write to us with your payment details and we will help you follow it up.

8.Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it last changed.

9.Questions

Call our helpline at +91 72501 77460, write to us at info@apna-adda.com, or visit our Contact page.